Show where it happensTell B&B which side or corner of the Houston home is affected. If the issue appears only during heavy rain, say that. A wide photo from the ground can show the roofline, while a close photo can show a loose connection or damaged section.
Include the water's landing spotPhotograph the downspout outlet and the ground below it. Standing water, washed-out mulch, a wet foundation edge, or runoff across a walk can be just as important as the gutter itself.
Point out related damageMention any peeling paint, soft trim, stains, damaged soffit, loose siding, or past repair. Those details help show whether the work is limited to the gutter or needs a more complete exterior conversation.
Do not climb to investigateYou do not need to get on a ladder to begin. Photos from the ground and a description of what happens during rain are enough to start. Safety comes before a closer look.